Job Listing

We are currently seeking Client Service Coordinators for full-time, permanent positions in the following locations: Bala, Philadelphia, Lancaster, Wyomissing, Bethlehem, King of Prussia, Harrisburg, Pittsburgh, and Chester, PA. The ideal candidate will be self-motivated, detail oriented, and have experience in the healthcare field and with medical and/or therapy office or home staffing.

Qualifications:

• Bachelor’s degree or at least 2 years relevant experience in a healthcare environment
• Exceptional time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent organizational, planning and follow up skills
• Proficiency in MS Office and Electronic Medical Records
• Experience in working with people requiring neurological, behavioral, and psychological treatment is preferred
• ABA Therapy experience preferred
• Central Reach and Sales Force experience is preferred
• Experience within a staffing 1+ years
• Recent Insurance knowledge: 1+ years
• Recent EMR software (Central Reach and/or Sales Force preferred): 1+ years

Responsibilities:

• Verifies eligibility requirements of patient schedule for services and obtains authorizations for evaluation and treatment in accordance with the patients’ policies and coverage requirements.
• Research plan benefit and other documents to ensure accurate transactions.
• Acts as a liaison with internal departments such as Claims, Contracting, Case Management, Hope Ambassadors, Clinicians, and Appeals and Grievances.
• Coordinates outpatient requests for and processes authorizations of out of network services: coordinates requests for psychological/neuropsychological testing, extension to benefits, or other benefit requests, in accordance with the Health Plan policy guidelines and NCQA requirements, including correspondence with the member and provider as required.
• Participates in the training on department policies and procedures and project requirements.
• Manages incoming calls from internal and external customers seeking assistance with benefits and authorizations.
• Participates in staff meetings, project team meeting, and department meetings.
• Completes documentation for weekly staff meetings.
• Ensure results are in patient’s chart once complete
• Produce and distribute correspondence memos, letters, faxes, and forms

At Humanus, we are devoted to making a difference and improving the lives of others. We proudly serve schools and behavioral health facilities throughout the nation. Our dedication and passion for helping others make us more than a referral service. Establish a relationship with one of the nation’s largest referral agencies for behavioral-health, choose positions that best fit your schedule, and allow yourself to grow professionally.

Humanus is ultimately about people — working with people in order to work for people.

Send Resumes to forwardappsin@humanus.com 2353